Following a number of audits at Questacon over the years, CSI was engaged to develop a compliant work health and safety management system (WHSMS). CSI used work undertaken in DFAT and Austrade to create a base that could be benchmarked against similar organisations while being independent due to its very public interface and exhibits. Additional procedures were developed and mentoring services were provided to the part time safety officer until such time as a new safety officer could be appointed.